At the Game Developers Conference, Overwatch director Aaron Keller tackled the ongoing debate over moving from a 6v6 to a 5v5 format. This change has stirred up some frustration among players and affected engagement levels. While there's now a mode for 6v6 matches, Keller admits they still face challenges in keeping interest high. With five new heroes added, Blizzard is trying to listen better to what players want. Can this new direction win back players' trust?

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