Nintendo of America is outsourcing its customer support, leading to about 200 contractor layoffs that have left many worried about the quality of help as the Switch 2 approaches launch. Former employees fear that hiring staff from South America, who might struggle with communication, could hurt customer satisfaction. The long-standing, well-trained U.S. team is being replaced by a less experienced group, raising concerns in an already shaky job market—especially for marginalized workers. As Nintendo shifts gears amid cost-cutting efforts, the disconnect between management and staff is growing, leaving many feeling unsettled about the future.
Published on: 9/19/2025
View the full content at Nintendo's Support Shakeup: Job Cuts Raise Red Flags